Privacy Policy of Enchanted Cottons

Last Updated: December 19, 2023

Introduction

Welcome to Enchanted Cottons. We are committed to protecting the privacy and security of our customers and site visitors. Our Privacy Policy explains how we collect, use, disclose, and protect your information.

Data Controller

Company Name: Enchanted Cottons
Owner: Green Voyage Cotton, Inc.
Address: 2049 Pacific Coast Hwy, Ste 201, Lomita, CA 90717, United States
Email: sales@enchantedcottons.com
Phone: +1 213-260-1005
Website: https://www.enchantedcottons.com/

Scope

This Privacy Policy applies to all users of our website, especially those within the EU, in compliance with the General Data Protection Regulation (GDPR).

Information Collection and Use

We collect personal information such as names, email addresses, and physical addresses to process orders, provide customer service, and for marketing purposes. Users must be at least 14 years old to use our services.

Legal Basis for Processing

We process personal data on the basis of consent and as necessary for the performance of our contract with you.

Data Sharing and Disclosure

We do not sell your data. We may share data with third-party services like Shopify for order processing and with Google Analytics 4, Hotjar, and Microsoft Clarity for website analytics.

International Data Transfer

Personal data may be transferred and processed outside the EU, where we ensure GDPR-compliant safeguards are in place.

User Rights

Under the GDPR, you have the right to access, rectify, or delete your personal data. Please contact us at sales@enchantedcottons.com for requests.

Data Retention

We retain your personal information for as long as necessary to fulfill our services, comply with legal obligations, and resolve disputes.

Security

We take reasonable measures to protect your data from unauthorized access, alteration, or destruction.

Cookies and Tracking

We use cookies and similar tracking technologies for site functionality and analytics through Google Analytics 4, Hotjar, and Microsoft Clarity.

Ads and Marketing

We use Google Ads, Facebook Ads, and TikTok Ads for marketing. You can opt out of targeted advertising via your account settings.

Policy Updates

We may update this policy from time to time. Changes will be made on our website.

Contact Information

For any privacy-related questions, account deletion, or data removal requests, email us at sales@enchantedcottons.com or call +1 213-260-1005. Customer Service is available Monday to Friday, 9:00 am to 5:00 pm.