Return and Refund Policy for Enchanted Cottons

Effective Date: December 19, 2023

Introduction

At Enchanted Cottons, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy, our return and refund policy is designed to be straightforward and customer-friendly.

Eligibility Criteria for Returns and Refunds

Items must be unworn and in the original packaging.
Returns must be made within 14 days of the delivery date.

Return Process

To initiate a return, please fill out our contact form with your order ID.
For damaged items, attach images showing the damage.
Describe the reason for your return, and our team will process your request.

Return Shipping

The return shipping cost is covered by our company.

Refund Processing Time

Refunds are processed within 7 to 10 business days after receiving the returned item.
Once the return is processed, the refund will be issued within 24 to 48 hours.

Exchanges

For any exchanges, we recommend that to return the wrong item and place a new order for the correct item.

Non-returnable Items

Clearance items and custom-made products are not eligible for return or refund.

Defective or Incorrect Items

If you receive a defective or incorrect item, contact our customer support.
We will assist you with a refund or reship the correct product.

Restocking Fees

There is no restocking fees.

Contact Information for Returns

Company Name: Enchanted Cottons
Return Address: 2049 Pacific Coast Hwy, Ste 201, Lomita, CA 90717, United States
Email: sales@enchantedcottons.com
Phone: +1 213-260-1005
Customer Service Hours: Monday to Friday, 9:00 am to 5:00 pm.